Terms & Conditions

Terms and Conditions for www.albertasmarthome.ca

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By accessing or using the www.albertasmarthome.ca website, you agree to be bound by these terms and conditions (the "Terms"). If you do not agree to these Terms, please do not use the website.

We reserve the right to update these Terms at any time, and we encourage you to review them regularly. Your continued use of the website after any changes have been made will constitute your acceptance of the revised Terms.

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Use of the website

The content of the www.albertasmarthome.ca website, including text, graphics, images, and other materials, is for informational purposes only and is not intended to be a substitute for professional advice. You should seek the advice of a qualified professional before relying on any information contained on the website.

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, or services contained on the website. Any reliance you place on such information is strictly at your own risk.

We reserve the right to modify, suspend, or discontinue the website at any time without notice. We will not be liable for any damages resulting from the use or inability to use the website.

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Intellectual property

The content of the www.albertasmarthome.ca website, including text, graphics, images, and other materials, is protected by copyright and trademark laws. You may not use any content on the website for commercial purposes without the express written permission of Alberta Smart Home.

Links to other websites

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The www.albertasmarthome.ca website may contain links to other websites that are not owned or controlled by Alberta Smart Home. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

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Governing law

These Terms and your use of the www.albertasmarthome.ca website are governed by the laws of the Province of Alberta, Canada, and any disputes arising out of or in connection with the website or these Terms will be resolved in the courts located in the Province of Alberta.

Returns:
All returns must be authorized by Alberta Smart Home prior to being sent back. To initiate a return, please contact our customer service team at info@albertasmarthome.ca within 30 days of receiving the product. Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

To be eligible for a return, the item must be unopened and in the same condition that you received it. It must also be in the original packaging. Any item that is returned more than 30 days after delivery or is not in its original condition, is damaged or missing parts for reasons not due to our error, may not be eligible for a refund.

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Return Shipping:
Customers are responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

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Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@albertasmarthome.ca.

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Exchanges:
We do not currently offer exchanges. If you wish to exchange an item, please return the item for a refund and place a new order.

 

Disclaimer:
Alberta Smart Home reserves the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Shipping:

This shipping policy outlines the terms and conditions of the shipping process for Alberta Smart Home. We only ship within Canada, and the delivery time-frame is approximately 2-10 business days depending on the location and stock availability. By placing an order on our website, you agree to be bound by this shipping policy.

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Shipping Methods:
We use third-party shipping carriers to deliver orders to our customers. Our shipping carriers include Canada Post, Purolator, and FedEx. We reserve the right to use other shipping carriers at our discretion. All shipping methods include a tracking number, which will be provided to you once your order has been shipped.

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Shipping Costs:
Shipping costs are calculated based on the size and weight of your order, as well as your shipping address. The shipping cost will be displayed at checkout before you complete your purchase. We reserve the right to change our shipping costs at any time without prior notice.

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Delivery Time-Frame:
The delivery time-frame for your order will depend on your location and stock availability. We aim to deliver all orders within 2-10 business days from the date of purchase. However, please note that delivery times are estimates only, and we cannot guarantee delivery on a specific date or time.

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Order Processing Time:
Orders are typically processed within 1-2 business days from the date of purchase. During peak periods, such as holidays or sales events, processing times may be longer. We will notify you if there is a delay in processing your order.

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Stock Availability:
We strive to maintain accurate inventory levels on our website. However, in the event that an item is out of stock, we will notify you as soon as possible and provide an estimated time for when the item will be back in stock. If the item is not expected to be back in stock within a reasonable time-frame, we will cancel your order and issue a full refund.

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Delivery Address:
It is your responsibility to provide accurate and complete delivery information at the time of purchase. We are not responsible for any delays or additional shipping costs resulting from incorrect or incomplete delivery information.

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Delivery Attempt:
Our shipping carriers will make up to three delivery attempts to deliver your order. If the delivery is unsuccessful after three attempts, the package will be returned to our warehouse, and we will contact you to arrange for redelivery at your expense.

 

Order Tracking:
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the status of your delivery on the shipping carrier's website.

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Shipping Restrictions:
We do not ship to PO boxes, military bases, or international addresses. We reserve the right to refuse to ship orders to any address that we deem to be unsafe or inappropriate.

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Conclusion:

This shipping policy outlines the terms and conditions of the shipping process for Alberta Smart Home. By placing an order on our website, you agree to be bound by this shipping policy. We aim to provide accurate and timely delivery of your order, but please note that delivery times are estimates only, and we cannot guarantee delivery on a specific date or time. If you have any questions or concerns about our shipping policy, please do not hesitate

 

Contact us

If you have any questions or concerns about these Terms or the www.albertasmarthome.ca website, please contact us at info@albertasmarthome.ca